Return & Refund Policy

Last Updated: October 26, 2026

At Cicidiscount, customer satisfaction is important to us. We offer a 30-day return policy, subject to the conditions below and applicable consumer protection laws.

1. Return Window

You may request a return within 30 days of receiving your order.

To initiate a return, please contact service@cicidiscount.com with your order number and reason for the return.

2. Return Eligibility

For change-of-mind returns, items must generally meet the following requirements:

• The return request is submitted within 30 days after delivery.

• The item is unused and in its original condition.

• Original packaging and accessories are included where reasonably possible.

• Proof of purchase or an order number is available.

These requirements do not restrict statutory rights for defective, damaged, or incorrectly supplied goods.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

Please provide your order number, a description of the issue, and photographs if available.

We will review your request and arrange an appropriate solution, such as a replacement, refund, or another remedy required by applicable law.

For confirmed quality issues or seller errors, Cicidiscount will cover reasonable return shipping costs where a return is necessary.

4. Change-of-Mind Returns

If you wish to return an item due to personal preference, ordering the wrong product, or changing your mind, you will generally be responsible for the return shipping costs, except where applicable law requires otherwise.

5. Return Address

Recipient: Shenzhen Zhiwei Culture & Media Co., Ltd.

Return Address:

Unit 2007, Building B, Zhongzhi Times Plaza, No. 110 Donghuan 2nd Road, Fukang Community, Longhua Subdistrict, Longhua District, Shenzhen, China

Phone: +86 15779278101

Please contact our customer support team before returning any products to obtain return instructions.

6. Refund Processing

Once we receive and inspect your returned item, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method.

The time required for funds to appear in your account may vary depending on your bank or payment provider and applicable legal requirements.

7. Non-Returnable Items

Certain products may be excluded from change-of-mind returns where permitted by law, including:

• Personalized or customized products.

• Perishable goods.

• Certain hygiene-related products after opening.

• Other products subject to legally permitted return restrictions.

Any product-specific return restrictions should be disclosed before purchase.

These exclusions do not affect mandatory consumer rights for defective or nonconforming goods.

8. Contact Us

Email: service@cicidiscount.com

Phone: +86 15779278101

Website: https://cicidiscount.com/